FAQs

  • Shipping & Delivery

    We’re proud to offer international shipping for all Cutbrew products. Our goal is to deliver a seamless shopping experience and bring high-quality coffee tools to customers worldwide. We ship to over 200 countries and continue to expand our coverage to meet growing demand.

  • Where do you ship from? What shipping methods do you use?

    All orders are shipped from our fulfillment centers located in Europe and Asia, depending on product availability and your location. We partner with reliable couriers to ensure safe and efficient delivery.

  • Do you ship worldwide?

    Yes — we ship to most countries around the globe. If your location isn’t covered, we’ll contact you directly before processing your order.

  • What about customs?

    Customs fees, import duties, and local taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer. Cutbrew is not liable for delays caused by customs clearance.

  • Do you provide tracking information?

    Yes, you’ll receive an email with a tracking number as soon as your order ships. If you don’t see tracking details after 5 business days, please contact us at info@cutbrew.com and we’ll be happy to assist.

  • I’m unable to track my order / My tracking says “no information available yet.”

    Sometimes it may take 2–5 business days for the tracking data to update after dispatch. If more than 5 business days have passed and your tracking still shows no updates, please reach out to us and we’ll investigate for you.

  • Will my items arrive in one package?

    Depending on your order, items may be shipped separately from different warehouses to speed up delivery. Don’t worry — you’ll receive all products within the estimated timeframe, and you won’t be charged extra for separate shipments.

  • What happens if I receive the wrong or damaged item?

    If you receive the wrong item, color, or a product that’s damaged in transit, contact us immediately at info@cutbrew.com with your order number and a photo. We’ll send you a replacement or issue a refund — no returns required.

  • Do you offer exchanges or returns?

    We currently don’t offer exchanges. However, if your product arrives defective or not as expected, please contact us within 7 days of delivery and we’ll make it right with a replacement or refund.

  • Need more help?

    For any other questions, issues, or order updates, feel free to reach out to our team anytime at info@cutbrew.com — we’re here to help.